RABBITS EAT LETTUCE 2024 - TICKET TERMS & CONDITIONS
By purchasing this ticket to the Festival, you agree to be legally bound by the Full Terms & Conditions including but not limited to the following:
All participants under the age of 18 must arrive with a legal guardian over the age of 18. You must be 16 years or older to use this ticket. You must arrive with valid Australian Government Issued photo ID or Passport & one other form of identification (bank card, medicare card, school ID card etc).The General Admission Friday Entry ticket grants entry into the Festival Campgrounds from 9am Friday 7th April 2023 - 12 noon 10th April 2023. If you have purchased a Thursday Entry (Early Entry Ticket), this grants early entry from 10am on Thursday 6th April 2023.
RABBITS EAT LETTUCE Music Festival (“Festival”) is presented by REL Events Pty Ltd. (ABN 16 168 832 657) (“Promoter”). This ticket is sold subject to the Promoter’s terms and conditions of sale and entry.
Rabbits Eat Lettuce - Standard Ticket Terms & Conditions
1. No Refunds will be offered under any circumstance.
Unless the Festival is cancelled entirely, you shall not be entitled to a refund or exchange of your ticket under any circumstance, including due to artist line-up changes, venue changes, date changes, adverse weather conditions or a change in your personal circumstances.
ALL SALES ARE FINAL. NO REFUNDS WILL BE GRANTED FOR ANY REASON. FESTIVAL DATE AND VENUE SUBJECT TO CHANGE. ALL RIGHTS RESERVED. IF THE FESTIVAL FOR WHICH THIS TICKET IS ISSUED IS RESCHEDULED OR CANCELLED, THE TICKET HOLDER SHALL NOT BE ENTITLED TO A REFUND EXCEPT AS OTHERWISE REQUIRED BY LAW. INSTEAD, THE HOLDER SHALL HAVE THE RIGHT, EXCEPT AS OTHERWISE PROVIDED, (1) IF THE FESTIVAL IS RESCHEDULED TO A DATE AND TIME WITHIN TWELVE MONTHS OF THE DATE AND TIME ORIGINALLY SCHEDULED, TO USE THIS TICKET TO ATTEND THE EVENT AT THE RESCHEDULED DATE AND TIME, OR (2) IF THE FESTIVAL IS NOT RESCHEDULED WITHIN TWELVE MONTHS OF THE DATE AND TIME ORIGINALLY SCHEDULED, TO EXCHANGE THIS TICKET TO ANOTHER EVENT THAT IS DESIGNATED BY MANAGEMENT AS THE OFFICIAL REPLACEMENT EVENT FOR THE CANCELLED FESTIVAL.
This ticket is not subject to any refund, bears no cash value, and is not redeemable for cash. Artists & set times are subject to change without notice. This ticket is not subject to exchange except as expressly provided above. If issued as a complimentary ticket, this ticket is not exchangeable or redeemable for another ticket to any other event or performance or for any other consideration, monetary or otherwise. Tickets obtained from unauthorised sources may be counterfeit and worthless.
Tickets cannot be replaced if lost, stolen or destroyed, and are valid only for the event for which they are issued. It is unlawful to reproduce this ticket in any form.
PURCHASER AGREES NOT FILE A CHARGEBACK OR ANY TYPE OF PAYMENT REVERSAL FOR ANY REASON.
2. Lost, stolen or damaged tickets will not be replaced. Treat this ticket like money.
3. Tickets only provide access to areas at the Festival indicated by signage.
4. You must remain within set Festival boundaries. Persons found outside the boundaries will be considered trespassers and subject to prosecution.
5. Official wristbands are to be worn at all times. If you do not wear a wristband, you will be escorted off site.
6. You must observe Festival arrival and departure times, as posted on Festival website.
7. The Promoter reserves the right to vary advertised Festival artist line-ups, ticket prices, dates, times, amenities or other Festival particulars as necessary.
8. You must follow the direction of Festival security and staff at all times.
9. Community standards of behaviour are expected at all times during Festival. The Promoter reserves the right to refuse entry to or remove any Patron from the Festival for inappropriate, dangerous or illegal behaviour.
10. Unauthorised photography or use of recording equipment is prohibited.
11. A TOTAL FIRE BAN is in operation for the entire duration of the Festival. No naked flames, campfires or candles allowed.
12. All vehicles & persons are subject to a search by event security upon entry. Any prohibited items will be confiscated and entry possibly refused (please see a full list of prohibited items on the website).
13. GLASS of any kind, PETS (except guide dogs), Illegal, dangerous or menacing items; motorised vehicles (other than cars); pyrotechnics, fire crackers, sparklers and flares and weapons are strictly prohibited at the Festival.
14. No illegal substances are permitted; soliciting illegal substances will result in removal from the event and possible criminal charges.15. You agree to act responsibly at the Festival and pack for all weather conditions.
16. You acknowledge and agree the land the Festival is staged on is an inherently dangerous place that may contain various obstacles, risks and dangers, both known and unknown, natural and man made which may result in loss or damage to your property; personal injury or even death. Knowing this to be the case, if you choose to attend the Festival, you agree that you do so at your own risk, waiving and foregoing all rights to make claims against the Promoter for any loss or injury you may suffer there.
17. This ticket is a revocable license and may be revoked at any time for any reason without compensation. Your use of this ticket confirms your agreement to these terms.
18. All vehicles entering the venue will need a car pass, which can be purchased at the entry gate for $50.
TICKET FAQ
TICKET FAQs
Once you purchase your tickets you will receive a confirmation email from Humanitix Ticketing. You will be able to log into your Humanitix account to view your tickets.
To prevent scalping and resales on unauthorised platforms your PDF E-Ticket will be sent to your email one (1) week prior to the festival dates.
If you don't see the confirmation email make sure you search your spam / junk folder for Humanitix and mark them as important so you receive future updates from Humanitix directly into your inbox. Tickets will be emailed from a Humanitix Ticketing email address.
Your festival entry package includes:
A Music Access Pass
A Workshops & General Camping Access Pass
Your Entry Package provides access to the festival from 9am on the corresponding day of ticket you purchased. It includes general camping on site as well as access to all entertainment and workshops for the duration of your stay at the event. The festival program will finish on Sunday evening and all vehicles & patrons must vacate the site by Monday midday.
Vehicle passes & Camping Upgrades sold separately.
Make sure you check your spam/junk email folder and search for emails from Humanitix. If you still can't find it you may need to update your email address. You can log into your Humanitix Ticketing account and view your tickets.
Log into your Humanitix Ticketing account once you have purchased your tickets. You will be able to view all the tickets and products you have purchased.
You will be denied entry or need to purchase a ticket on the gate. No exceptions. The name on the ticket MUST match the ID of the person using it at the festival.
Yes, but ensure you use your friends correct name on the ticket. The name on the ticket MUST match the ID of the person using it at the festival.
No. Each ticket needs a unique name and email address associated with it. Your friend would need to have their own ticket in their name. Having multiple tickets in your name or account will cause significant delays at the main gate.
When arriving at the event, your photo ID will be checked against the name on your ticket, if the names do not match you will not be able to use the ticket to gain entry and you will need to purchase a ticket on the gate at full price.REL has a strict names on tickets policy – The name on the ticket MUST match your photo ID!
If the names do not match you will not be able to use the ticket.
If you need to change the name on your ticket you will need to use the Humanitix Ticket Exchange. Log into your Humanitix Ticketing account, select the ticket you wish to transfer. Send your friend the unique purchase link and they will be able to purchase the ticket and update the name on the ticket. There will be a booking fee / transfer fee charge to change the name on your ticket which the new ticket holder will need to pay.
Your festival entry package includes:
A Music Access Pass
A Workshops & General Camping Access Pass
Your Entry Package provides access to the festival from 9am on the corresponding day of ticket you purchased. It includes general camping on site as well as access to all entertainment and workshops for the duration of your stay at the event. The festival program will finish on Sunday evening and all vehicles & patrons must vacate the site by Monday midday.
Vehicle passes & Camping Upgrades sold separately.
If the festival is rescheduled or postponed your ticket will be automatically transferred to and honored for the rescheduled festival dates.
Legal photo ID is a mandatory item you need to get your wristband. Gate staff and security reserve the right to not permit entry if Legal ID is not supplied. A photocopy of ID is not sufficient.
We are pleased to offer a 10% Locals Discount for people that live in the 4370 Post Code.
To apply for a local discount email us at info@rabbitseatlettuce.com.au with the subject LOCAL DISCOUNT and send us a photo copy of your drivers license that shows the 4370 postcode on your license. (TBA)
We will email you a special local discount code so you can purchase a ticket with the locals discount.
Refund Protection is an optional extra you can purchase at checkout when you purchase your ticket. Refund Protection (if purchased) can provide up to 100% of your ticket costs back if you can't attend the festival for a number of extenuating circumstances. This Refund Protection insurance is offered by a third party insurance provider called XCover and is subject to their Terms & Conditions.
All Standard tickets & products are NON-refundable. You may sell your ticket to someone else through the Humanitix Ticket Exchange. To do a name change or sell your ticket, log into your Humanitix account, select the ticket you wish to transfer, and share your unique purchase link with your friend. The Name on the Ticket MUST match the name on the photo ID of the person attending the event.
Thursday: 9am - 10pm
Friday: 9am - 10pm
Saturday: 10am - 6pm
Sunday: 10am - 4pm
No, you can't leave a ticket at the gate, because this creates an unreasonable administration issue for the gate staff and delays processing of other patrons.
If you forgot to print off your E-Ticket you will still gain entry. We are able to find your ticket using your Photo ID however this process will take some time so expect a long delay gaining entry for you and your friends.
To be courteous to everyone else please print out or save your ticket with the QR Code to your phone so we can scan it.
If you bought a hard copy ticket and forgot it you will need to purchase a new ticket as we will not be able to verify this.
NO > Due to limited venue capacity this event will sell out.
No. All vehicles entering the venue will need a vehicle pass which can be purchased from the front gate on arrival.
STANDARD VEHICLE PASS
Standard sized vehicles (Cars, SUV, Van, Sedan, Hatch) will cost $50 fee per vehicle that enters the festival gates.
LARGE VEHICLE PASS
Large vehicles such as comercial vans, Car + Caravan/trailer in tow etc will be required to purchase an Large Vehicle Pass for $88 on arrival.
OVERSIZED VEHICLE PASS
Large vehicles such as busses, (Car + Caravan/trailer in tow) or Motorhome will be required to purchase an Oversized Vehicle Pass for $100 on arrival.
The revenue raised by this fee will help us improve the venue roads and employ traffic/campground management during the event. Motorbikes are exempt of the Vehicle fee.
YES, Humanitix integrates with Buy Now Pay Later service AfterPay. You will need to create an AfterPay account before checking out if you wish to pay for. your ticket using AfterPay.
You can on sell or change the name on your ticket using the in-house Humanitix Ticket Exchange.
That is the only authorized method of changing the name on a ticket or transferring the ticket to another person. You can only change the name on a new ticket that has been purchased for this years festival.
When arriving at the event, your photo ID will be checked against the name on your ticket, if the names do not match you will not be able to use the ticket to gain entry and you will need to purchase a ticket on the gate at full price.REL has a strict names on tickets policy – The name on the ticket MUST match your photo ID!
If the names do not match you will not be able to use the ticket.
If you need to change the name on your ticket you will need to use the Humanitix Ticket Exchange. Log into your Humanitix Ticketing account, select the ticket you wish to transfer and set the price to $0. Send your friend the unique purchase link and they will be able to purchase the ticket and update the name on the ticket. There will be a booking fee / transfer fee charge to change the name on your ticket which the new ticket holder will need to pay.
